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Terms & Conditions

Macmillan Education Australia

Macmillan Publishers Group Australia Terms & Conditions

The following terms and conditions apply to the use of this website and your interaction with Macmillan. Please read these terms and conditions carefully before using the website. In accessing or using this website, you indicate that you have read and agree to be bound by these terms and conditions. If you do not accept these terms and conditions, please discontinue using this website. These terms and conditions must be read in conjunction with any other applicable terms and conditions governing the use of this website.

Privacy and Security

Macmillan collects, stores, uses and discloses your personal information and usage information in accordance with Macmillan’s online privacy policy. You can review our privacy policy at privacy policy

Conditions of Purchase

In ordering from Macmillan, it is assumed that you acknowledge that you have read, understood and accepted the conditions of purchase and you agree that you will be bound by these conditions.

Credit/Debit Card Payment:

The customer's card is debited by National Australia Bank at the time of processing the purchase. After reviewing order details, the customer may opt to proceed to payment. The customer will then be linked to National Australia Bank. After entering their credit card details (Visa or Mastercard only), the customer receives a message from National Australia Bank as to the success or failure of their transaction as conveyed to the www.macmillaneducation.com.au website.

Macmillan does not have access to card details unless a customer calls Customer Services and asks a member of staff to complete an order on their behalf. In this case the customer's card details will be entered onto the system by Customer Services but the information is not stored by Macmillan.

Data is encrypted for the customer's safety. Macmillan cannot be held responsible for a security failure originated with SecurePay or other suppliers.

Print Books

Macmillan will email you with confirmation of the receipt and acceptance of your order. Macmillan at its sole discretion may rescind acceptance, in whole or in part, of any order containing incorrect information, whether this results from technical malfunction or any other cause, or in cases where the order is in conflict with the conditions of purchase. Items on one order are sent to the same delivery address.

Delivery Terms

Australia International
Orders < $100 $9.95 Custom pricing based on order details, please contact Customer Service
Order $100 or above  Free Custom pricing based on order details, please contact Customer Service


You may cancel your order, in part or in whole, within 24 hours of ordering by contacting us at customersupport@macmillaneducation.com.au or calling 1300 764 276, Monday to Friday 9.00 am to 5.00 pm (AEST). Once you cancel an order any sums due to you will be re-credited to your account within 30 days. If your order has already been shipped, please refer to Returns and Refunds below.

Price and availability information may change without notice. Subject to an order being made on or after publication, if an item increases in price during the period between order and dispatch, Macmillan pays the difference on behalf of the customer.

Returns and Refunds

Refunds and returns are not accepted by Macmillan unless the customer has received an unordered item, or an item damaged in transit, or a faulty item, or as otherwise required by law. We aim to provide replacement copies of undelivered or returned items when requested, but Macmillan is only obligated to refund purchase costs. Please note that Macmillan will not refund returns postage and packing charges:

  • Make a note for your reference of the order number and item number/ISBN(s) given on the dispatch form.
  • Contact Macmillan Customer Support at customersupport@macmillaneducation.com.au or by calling 1300 764 276.
  • Return the item(s) with the original dispatch note in the original packaging.

Inspection Copies of Palgrave Macmillan and Macmillan Education Titles

If teachers and lecturers are considering adopting an educational title into a course an inspection copy is available. If 12 or more titles are consequently ordered, the inspection copy may be retained free of charge. If an adoption does not occur inspection copies must be returned at your sole cost in mint condition with the accompanying invoice, failing which your account will be debited for the invoice amount.


Macmillan will email you with confirmation of the receipt and acceptance of your order. Macmillan at its sole discretion may rescind acceptance, in whole or in part, of any order containing incorrect information, whether this results from technical malfunction or any other cause, or in cases where the order is in conflict with the terms and conditions of purchase.

Customers have 30 days from the time of purchase to download an ebook. Ebooks may only be downloaded once but can be transferred on up to 6 devices.

Customers are not entitled to refund or return an eBook. Macmillan will resupply corrupted, incomplete or incorrectly supplied eBooks through www.macmillandigital.com.au if notified within 48 hours of purchase. Macmillan will not resupply an eBook that has been lost due to system failure, accidental deletion or other causes beyond Macmillan’s control. It is the customer’s responsibility, once supplied, to ensure the security and integrity of the eBook files, within the limitations of the licence granted on purchase of the eBook.


Macmillan reserves the right at its sole discretion not to supply certain customers, or customers in certain countries, or to apply any limitations of quantity or value deemed appropriate.


Unless otherwise stated, all content appearing on this Macmillan website including text, images, audio, video, computer code and software, as well as Macmillan logos and trademarks, are the copyright and sole property of Macmillan and/or its subsidiaries, affiliates or related companies. Unauthorised use is an infringement of Australian and foreign intellectual property laws.

Except for personal reference, content may not be downloaded, copied, reproduced, republished, modified, posted, sold, reused, translated or distributed in any form or by any means without the prior written permission of Macmillan. If you wish to obtain permission to use material from the website, please contact us at customersupport@macmillaneducation.com.au. This excludes the downloading of one copy of an extract from the website on a single computer for personal, non-commercial use, with copyright and proprietary notices. You may download and distribute approved educational supplementary course material as indicated on the websites of Macmillan Education, Macquarie and Palgrave Macmillan.

Due effort has been made to contact copyright holders of material that appears on the website. If we have been unable to contact you, please write to customersupport@macmillaneducation.com.au so that we may rectify the position.

Disclaimer of warranties and limitation of liability

This website is provided by Macmillan on an 'as is' and 'as available' basis. Macmillan makes no representations or warranties of any kind, expressed or implied, as to the operation of this website or the information, content, materials or products included on this website. You expressly agree that your use of this website is at your sole risk and all materials and information on the website are for your personal, non-commercial use.

To the full extent permissible by applicable law, Macmillan disclaims all warranties, expressed or implied, including but not limited to merchantability and fitness for a particular purpose. Macmillan does not warrant that this website, its servers, or email sent from Macmillan are free of viruses or warrant its uninterrupted availability. Macmillan will not be liable for any damages of any kind arising from the use of this website, including without limitation direct, indirect, incidental, and consequential damages, and loss of business or profits.

Any links to third party websites on the website, do not constitute an endorsement by Macmillan or imply any control of the third party content by Macmillan.

Macmillan reserves the right to make corrections and changes to this website at any time without notice.

Disclaimer: Use of the Website

Macmillan does not warrant, guarantee or make any representation regarding the accuracy, adequacy, reliability, completeness or timeliness of the information available on this website or that it is suitable for your intended use.

Macmillan does not warrant or represent that the information on this website is free from human or mechanical error, technical inaccuracies or other typographical errors or defects. The use of this website and reliance on any information contained therein is at your own risk.

We are not liable for the consequences of any interruptions or error in the website.

All warranties, representations and statutory guarantees and any liability which may arise in relation to your access to or use of this website is expressly excluded to the maximum extent permitted by law.